Florihana (JE INTERNATIONAL) Personal Data Protection Principles
Introduction
This page describes the principles by which JE INTERNATIONAL collects different types of data about its customers. The elements described on this page are explained in detail in JE INTERNATIONAL's data protection principles.
This page also details the commitments regarding JE INTERNATIONAL's security and data protection policy in order to respect, as much as possible, your privacy.
Definitions
In order to avoid inaccurate interpretation, here are some elements to understand the terms used:
• Personal data: any information relating to an identified or identifiable natural person is deemed to be an "identifiable natural person" a natural person who can be identified, directly or indirectly.
• Processing: any operation or set of operations performed whether or not by automated means and applied to personal data or sets of personal data (collection, recording, transmission, storage, conservation, extraction, consultation, use, interconnection, segmentation, etc.).
Data Controller
Any processing of personal information communicated to JE INTERNATIONAL is carried out under the responsibility of the company JE INTERNATIONAL, Les Grands Prés - 06460 Caussols - France, 39305832600025.
How do we collect data about you?
The collection of your personal data (such as name and contact details) is most often based on your customer relationship or another relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using JE INTERNATIONAL's services or by providing us with other information.
When you use JE INTERNATIONAL's network and communication services, for example by making a call or sending an email, identification data is stored in our systems for the use of the services.
When you visit JE INTERNATIONAL websites or load pages, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent.
We record customer service calls so that we can verify the actual discussion, if necessary.
We also collect data from our potential customers when they participate in contests, raffles or customer events.
What data do we collect?
This data includes your surname, first name, address, telephone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by yourself, customer classification information, order, delivery, agreement and billing. We store what can be connected to you.
Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.
When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.
List of the types of information we collect:
Information you communicate to us
We collect and record all information you provide to us via our website or through other means. You may choose not to provide us with certain information, but this decision may limit your use of our services. We use the information you provide to us, in particular to respond to your requests, improve our services and communicate with you.
Information collected automatically
Whenever you interact with us, we receive and record certain types of information. Like many other websites, we specifically use "cookies" and obtain certain types of information when your browser accesses the JE INTERNATIONAL site or advertisements and other content displayed on other websites by or on behalf of JE INTERNATIONAL.
Information relating to emails
To optimize the usefulness and interest of our emails, if your computer permits it, we frequently receive confirmation of the emails sent by JE INTERNATIONAL that you have opened. If you do not wish to receive emails from us, simply notify us by email.
How do we manage your information?
Please note that the staff of JE INTERNATIONAL and its subsidiaries and their subcontractors act under an obligation of secrecy when processing your data.
We maintain the confidentiality of data concerning you and ensure that it is used only for predefined purposes.
Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, providing you with the best and most complete services possible, and informing you about our services.
We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.
We process the data of our potential customers for direct marketing purposes.
We strive to ensure that customer data is up-to-date and correct.
We delete obsolete and unnecessary data whenever possible.
We protect all data concerning you through task-based personal access rights and prevent third-party access to the data.
Where do we send your data?
We only submit your data to the extent permitted by applicable legislation and as indicated in the file description to the authorities and other telecommunications companies.
When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of handling for you.
JE INTERNATIONAL's data protection principles
The purpose of this data protection policy is to describe the principles and practices we observe at JE INTERNATIONAL to ensure the protection of privacy, the confidentiality of communication and the legal protection of our customers.
JE INTERNATIONAL regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.
Important core values for JE INTERNATIONAL include the confidentiality of customer data and communication, as well as the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, the orders and instructions of the authorities and good data processing practices.
JE INTERNATIONAL implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific pre-defined and legal purposes and are not processed in a way incompatible with these purposes.
We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input before it is sent to us.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures may require us to request proof of identity before we disclose personal information to you.
We constantly train our staff on the principles of data processing and monitor data usage by appropriate means.
General principles of customer data management
The processing of personal data must always be justified for JE INTERNATIONAL's operations. JE INTERNATIONAL has defined the purpose of collecting, handling and submitting personal data in the following section.
JE INTERNATIONAL only processes customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We strive not to process incorrect, incomplete or obsolete data.
The processing of customer data is generally based on a relevant relationship, information received when using or registering a service or your consent. We may also process your data on other grounds, for example at your request or when required by law. Your information may be processed within JE INTERNATIONAL. We encourage our customers to regularly update their contact details.
Please note that as a customer of JE INTERNATIONAL, you have the right to check what data about you has been stored in our information systems, or that there is no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge. The request for data inspection must be made with a document signed between JE INTERNATIONAL and you.
Collection, retention, extraction and processing of personal data
Registry of data collected directly via JE INTERNATIONAL services:
Contact form
• Data collected: email and message
• Purpose: Customer relationship management
• Data retention: Recorded in database
• Retention period: 1 year
• Data access: JE INTERNATIONAL's customer relationship department
• Is data stored or processed outside the EU: No
Newsletter opt-in form
• Data collected: email
• Purpose: Marketing emails
• Data retention: Opt-in in database
• Retention period: Customer's opt-in duration unless refused by the customer
• Data access: Marketing department
• Is data stored or processed outside the EU: No
Login via Facebook / Meta (Social Login)
• Data collected: Last name, first name, email address
• Purpose: Creation and management of customer account, processing and tracking of orders
• Data retention: Recorded in database
• Retention period: Duration of active customer account (deletion at any time upon request)
• Data access: JE INTERNATIONAL's customer relationship department
• Is data stored or processed outside the EU: No
In accordance with the "Data Protection Act", you can exercise your right of access to data concerning you and have them rectified via the contact button available at the top of this page
Registry of data transmitted to subcontractors via JE INTERNATIONAL services:
Sendinblue
• Provider information: https://fr.sendinblue.com/
• Provider location: France
• Purpose: Marketing emails
• Is data stored or processed outside the EU: No
• Provider GDPR charter: https://fr.sendinblue.com/rgpd/
Google Analytics
• Provider information: https://analytics.google.com/analytics
• Provider location: United States
• Purpose: Site traffic analysis + Remarketing
• Is data stored or processed outside the EU: Yes
• Provider GDPR charter: https://privacy.google.com/intl/en_us/businesses/compliance/
Google AdWords
• Provider information: https://ads.google.com?subid=xs-ip-gemini-adlc
• Provider location: United States
• Purpose: Advertising + Remarketing
• Is data stored or processed outside the EU: Yes
• Provider GDPR charter: https://privacy.google.com/intl/en_us/businesses/compliance
Facebook / Meta Platforms Ireland Ltd
• Provider information: https://www.facebook.com/
• Provider location: Ireland / United States
• Purpose: Customer authentication (Login) and audience measurement / Advertising if accepted
• Is data stored or processed outside the EU: Yes
• Provider GDPR charter: https://www.facebook.com/privacy/policy/
Sending and sharing data
JE INTERNATIONAL can only submit your data to third parties in accordance with the legislation in force. We submit information upon request to the authorities, for example the police and security authorities, as well as other authorities for the reasons specified by the legislation.
Information relating to our customers represents an important part of our business and our business is not to trade in it. We share this information only in the cases previously stated and for the purposes described in this privacy policy with JE INTERNATIONAL controls and which are either subject to this privacy policy, or apply rules at least as protective as those described in this privacy policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees appropriate data processing.
Processing of identification and location data related to electronic communication
JE INTERNATIONAL treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition from using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, sending emails and SMS messages, and browsing the Internet, and may contain information about the correspondents, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.
JE INTERNATIONAL manages communication identification and location information in accordance with applicable law for purposes such as service implementation and usage, billing, and technical development. The data may also be used for billing other service providers to the extent necessary.
JE INTERNATIONAL may also manage identification data in the event of misuse, data security breaches, and fault repair.
In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.
Use of location data
An actual location method where another person can track where another person is requires the consent of the person to be located. The customer may not be located at all if they decline geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data
Only specific people at JE INTERNATIONAL whose work requires access to identification and location data can process this data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons with the right to handle data may only handle it to the extent required to perform individual tasks.
Duration of identification and location data processing and data storage
We process identification and location data for as long as necessary for billing, technical development, fault repair, marketing, misuse investigation or data security purposes. However, the handling only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.
Websites, tracking visits
We also collect data regarding website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.
Please note that the IP address is a required identification for the operation of the Internet, used to route messages transmitted over the Internet to the appropriate places. As a rule, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a customer of JE INTERNATIONAL, you can view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help JE INTERNATIONAL determine which are the most popular sections of its websites, where visitors go, and how long they stay. The data is used to implement and develop services and target advertisements on the websites.
You can prevent the storage of the cookie by modifying your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or the website.
Data security
We ensure the data security of our services using methods proportionate to the severity and sophistication of the threats as well as the cost.
JE INTERNATIONAL takes care to carry out actions to prevent data security breaches or eliminate disturbances that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when carrying out the above actions.
We provide information about actions related to the data security of our services and other matters regarding data security through appropriate channels, such as our website or customer bulletins.
In order to prevent data security breaches and eliminate disturbances affecting data security, we can, among other things, prevent the receipt of electronic messages, remove viruses and other malware from messages, and take other comparable technical measures. These measures are necessary within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions decrease the risk of data concerning you being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standard encryption methods.
Please note that as a user of JE INTERNATIONAL's services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and monitor their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them as well as the operating system updated.
Customer communication and direct marketing
JE INTERNATIONAL sends customer messages concerning its products and services to its customers via the consent available during the opt-in.
JE INTERNATIONAL also sends direct marketing messages in electronic format. You have the right to forbid JE INTERNATIONAL from sending direct marketing messages. You can forbid marketing by following the instructions included in the direct marketing message.
The Florihana team thanks you for reading our charter!