TERMS AND CONDITIONS
1.TERMS OF SALES
The present general conditions of sale apply exclusively between the company JE INTERNATIONAL SARL LES GRANDS PRES (hereinafter "Nous") and any person visiting or making a purchase via the site www.florihana.com (hereinafter " website ")
We do our utmost to provide accurate information and to make updates to the information disseminated and we reserve the right to correct, at any time and without notice, the content.
However, the information available on the Website is provided "AS IS" without warranty of any kind, either implied or explicit, including but not limited to integrity, accuracy, timeliness, availability, reliability Or the completeness of the information, products, accessories appearing on the Website or their suitability for the use that the Purchaser intends to make of them. JE INTERNATIONAL can not be held responsible for items sold on its website, especially in case of non-compliance with their use. JE INTERNATIONAL shall not be liable for any damage caused to the Purchaser or to a third party resulting from such non-conforming use.
Accordingly, the fact of placing an order on the website implies buyer's adhesion to these general conditions of sale.
Site Editor: JE INTERNATIONAL SARL
SARLwith the capital of: 44 000.00 Euros registered with the RCS of Grasse under the n ° 39305832600025 Intra-Community
VAT number: FR19393058326
Resident at Les Grands Prés - 06460 Caussols - France
Editor: Alain Durante
This Site is hosted on NetBenefit Asterpolis Rue de Goa Les 3 moulins 06600 Antibes - France
2. COMPUTERS AND FREEDOMS
JE INTERNATIONAL collects the personal data of the Buyer and, where applicable, the addressee of the Order. The Purchaser is informed that this automated processing of information, in particular the management of users' e-mail addresses, has been declared to the CNIL (Declaration No 1514630).
In accordance with the "Data Protection and Data Protection Act", you have the right to access, rectify and delete your personal data, which can be exercised by writing to us by letter addressed to Service Client JE INTERNATIONAL LES GRANDS PRES 06460 CAUSSOLS, mentioning your surname, first name, full address, and customer number
To contact our webmaster please send an email at [email protected]
Customer service :
For any information, question or advice, our customer service is at your disposal :
Mail: JE INTERNATIONAL LES GRANDS PRES 06460 CAUSSOLS
EMAIL: [email protected]
TELEPHONE: 04.93.09.06.09 Monday to Friday from 9:00 am to 4:30 pm FAX: 04.93.09.86.85
Essential oils are highly concentrated products that are excessively potent and can be dangerous if not used properly. For this reason you must read before any use the safety data sheets (MSDS) which are in the pages of all our products. For therapeutic use, it is preferable and strongly advised to consult a doctor with aromatherapy skills.
The prices indicated on the Site in French are indicated in Euros all taxes included except shipping costs. VAT applies to the countries of the European Union, except in the following cases: professional clients resident in the European Community (except France) with an intra-Community VAT number and all customers having An address outside the European Union. Prices are subject to variation during the year, it being understood that the products ordered are invoiced at the prices in force at the time of registration of the order.
The products remain the entire property of JE INTERNATIONAL until the complete withdrawal of the prize by JE INTERNATIONAL.
4. PURCHASE ORDER PROCESS
You select the item (s) of your choice and add them to the shopping basket; You can at any time check the contents of your shopping cart, the corresponding price and make any necessary changes. You login (e-mail and password). If you are a new customer, you must create an account and identify yourself by entering a valid email address and a password (personal and confidential) which will be used later to identify you on the Site.
The provision of personal information necessary for the processing and delivery of orders is mandatory. When you click on the button "Send" your order is then processed by our Customer service. Upon registration of your order, a detailed estimate of your order will be sent back to you.
5. PRODUCT AVAILABILITY
Our offers of products offered on the Site are valid only within the limit of the available stocks. In case of unavailability of the product after placing your order, we promise to inform you within 8 days and to indicate the waiting period for receipt of this product. If you wish, you can request cancellation (refund by check within 15 days) or exchange of your order by calling us at 0493 090609 Monday to Friday from 9:00 am to 4:30 pm or by contacting us by e- email. In case of unavailability of the product, we can send you a similar product of equivalent commercial value; If this product does not suit you, you may return it to us within 10 days and we will refund the product and return shipping costs.
The payment of your purchases on the Site is carried out exclusively in Euros and by Visa or MasterCard bank card. Any purchase is payable in cash and without discount when ordering. Online payment by credit card is completely secure. The entire transaction is directed in encrypted mode to the CIC banking validation server in Secure Socket Layer (SSL) mode. You then make your purchases safely.
Our sales and prices are from Caussols 06460 in France. The products are delivered worldwide, according to the address of your choice as indicated during the ordering process. It is your responsibility to provide us with all the details necessary for the proper routing of your order. You will be delivered at the latest within 10 working days (for France only) after the validation of your order. You can inform us by telephone at 0493 090609 from Monday to Friday from 9:00 am to 4:30 pm to pick up your parcel at the Florihana distillery. Failing this, for parcels sent to you by post (for France) or by Federal EXpress for other countries, this fee is included in the cost of shipping.
8. WHAT ARE THE TERMS AND CONDITIONS IN CASE OF RETURN OR EXCHANGE?
If the received product does not meet your expectations. Send it back to us in its original packaging, in a perfect condition, within the 10 days agreed period starting from the day of receipt.
Please note that the return costs will be on your charge.
The return address is:
Les Grands Prés RD12,
Phone: 04 93 09 06 09
We agree to refund it within 15 days after its receipt and according to the following terms and conditions:
1. The box is returned without having been opened, we refund the products except the hydrosols (due to their fragility) and the freight costs.
2. The box is returned on your own decision. We refund the products, but the shipping cost remain on your charge.
3. The product is returned because non-compliant, we refund the product, and the shipping costs.
4. In case of leak during the transportation please send us a picture of the concerned product.
9. THE CONSUMER WARRANTY
You benefit from the legal guarantee of the hidden defects on the products delivered.
The products offered comply with the French legislation in force. JE INTERNATIONAL can not be held liable for non-performance of the contract concluded in case of stock shortage or unavailability of the product, force majeure, disturbance or strike total or partial especially postal services and means of transport and / or communications.
JE INTERNATIONAL will not be liable for any consequential damages resulting from the present, loss of use, loss of profit, loss of chance, damage or expenses. JE INTERNATIONAL recalls that under article 1124 of the Civil Code, non-emancipated minors are incapable of contracting. Therefore, orders for minors must be made through parental authority. In case of accidental collection of personal data relating to a minor, parental authority has the capacity to oppose their retention and / or transmission to third parties.
Hyperlinks may refer to websites other than the present. JE INTERNATIONAL waives all liability in the event that the contents of these websites contravene the legal and regulatory provisions in force.
Furthermore, JE INTERNATIONAL recalls that any creation of a hypertext link to the homepage of this Site or any other page of the Site is subject to the express prior written agreement of JE INTERNATIONAL.
11. APPLICABLE TEXTS / JURISDICTION
This agreement is subject to French law. The language of this contract is French. In case of dispute the French courts will be competent only.
12. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
Given the possible evolutions of the Site, JE INTERNATIONAL reserves the right to adapt or modify at any time the present general conditions of sale. The new general conditions of sale will, if necessary, be brought to the attention of the customer by online modification and will apply only to sales made after the change.